1. Overview
At AuraNestia, we are committed to providing high-quality digital content and resources. Due to the nature of digital products—which are delivered instantly upon purchase and cannot be “returned”—all sales are final once the product has been accessed or downloaded.
We encourage you to review all product descriptions, preview images, and samples provided on our product pages before completing your purchase.
2. Eligibility for Refunds
While we generally do not offer refunds, we understand that issues may occasionally arise. We will consider refund requests under the following specific circumstances:
- Duplicate Purchases: If you have accidentally purchased the same product twice, please contact us with both order numbers, and we will issue a refund for the duplicate transaction.
- Technical Failures: If you are unable to access the product or the file is corrupted due to a technical error on our platform, and our support team is unable to resolve the issue within 48 hours of you contacting us, you are eligible for a full refund.
- Significant Discrepancy: If the product received differs significantly from the description provided on our website (e.g., incorrect file format or missing content), please reach out so we can provide a correction or a refund if necessary.
3. Non-Refundable Cases
We are unable to process refunds in the following situations:
- You have already downloaded or accessed the digital files.
- The refund request is based on a “change of mind” or personal preference, provided that the product was accurately represented by our preview images and descriptions.
- The request is made due to device incompatibility (e.g., your personal software does not support the file format).
- The request is made more than 30 days after the date of purchase.
4. How to Request a Refund
If you believe your order meets the eligibility criteria, please contact our support team at hello@auranestia.com with the following details:
- Order Number
- Date of Purchase
- Reason for Request (including screenshots or descriptions of the issue)
We aim to review and respond to all requests within 3–5 business days. Approved refunds will be processed via your original payment method. Please note that it may take 5–10 business days for the funds to reflect in your account, depending on your bank or payment provider.
5. Updates to This Policy
AuraNestia reserves the right to update or modify this policy at any time. Any changes will be posted on this page and will be effective immediately upon posting.